Shipping, Returns & Limited Warranty Policy

GO VENTURE CO., operated by D AND B TV ENTERTAINMENT LLC, is committed to providing quality products and excellent customer service. Please review our shipping, return, and warranty policies below.

Shipping Policy

Most orders ship within 2–3 business days after payment has been received and inventory is available. Certain products, pre-orders, custom orders, or high-demand items may require additional processing time. Customers will be notified if delays occur.

We primarily ship through UPS and USPS. Once your order has been processed, tracking information will be provided by email and/or text message when available.

Standard shipping may be included with qualifying purchases unless otherwise noted during checkout or promotional pricing. Expedited shipping options may also be available at an additional cost depending on product size, weight, and destination.

We currently ship within the United States.

Pre-Orders & Backordered Items

Some products may be sold as pre-orders or backordered items. Estimated shipping dates are subject to manufacturer inventory availability and shipping carrier timelines. Customers will receive updates regarding any major delays.

14-Day Return Policy

We offer a 14-Day Return Policy on eligible products. If you are not satisfied with your purchase, you may request a return within 14 days of delivery.

To qualify for a return:

• The product must be returned in original condition
• All original packaging, accessories, manuals, and included items must be returned
• Proof of purchase is required

Opened or lightly used items may be subject to a restocking fee depending on the condition of the returned product.

Non-Returnable Items

The following items may not qualify for returns or refunds:

• Products with physical, water, or accidental damage
• Products missing accessories or original packaging
• Custom orders or special-order items
• Digital services or activation-based products
• Clearance or final-sale items
• Products damaged due to misuse, improper installation, or unauthorized modifications

Return Authorization Process

To begin a return request, customers must contact our support team with:

• Full name
• Order number
• Contact information
• Proof of purchase
• Product serial number (if applicable)
• Reason for return

Once approved, a Return Authorization may be issued with return instructions.

Customers are responsible for return shipping costs unless the return is due to an incorrect shipment or verified product defect.

Refund Processing

Once the returned product is received and inspected, approved refunds are typically processed within 3–5 business days. Refund timing may vary depending on your bank or payment provider.

Limited Warranty

Select products sold by GO VENTURE CO. may include a manufacturer’s warranty or limited seller warranty, depending on the product category and manufacturer policies.

Warranty coverage generally applies to manufacturer defects under normal residential use and does not cover accidental damage, misuse, improper setup, water damage, unauthorized modifications, or normal wear and tear.

Warranty terms may vary by product.

Questions & Support

For order support, returns, warranty questions, or product assistance, please contact our team directly through our Contact Us page or business support line.

GO VENTURE CO.
Operated by D AND B TV ENTERTAINMENT LLC