Refund & Return Policy
Effective Date: March 22, 2026
At GO Venture Co., customer satisfaction is important to us. Please read our Return, Refund, and Warranty Policy before making your purchase.
14-Day Return Policy
GO Venture Co. offers a 14-Day Return Policy on eligible products purchased directly from www.goventureco.com.
Unopened Products
If your product is returned unopened and in its original packaging within 14 days of delivery, you will receive a 100% refund of the purchase price.
Opened Products
If a product has been opened and is returned within 14 days of delivery, a $50.00 Open Box Fee will be deducted from your refund.
The returned product must:
Be in good working condition
Include all original accessories
Include the original packaging whenever possible
After 14 Days
After 14 days from the date of delivery, all sales are final.
Return Process
Step 1 – Contact Customer Support
Before returning any product, please contact our Customer Support team by completing our Customer Support Form:
https://www.goventureco.com/customer-support
Please include:
Your name
Order or Invoice Number
Reason for the return
Photos or videos if applicable
Step 2 – Return Authorization
Once your request has been reviewed, GO Venture Co. will provide you with a Return Authorization (RMA) along with return instructions.
Returns received without prior authorization may be refused.
Step 3 – Shipping Your Return
Customers are responsible for all return shipping costs unless the return is due to our error or a verified warranty issue.
Products should be securely packaged to prevent shipping damage.
Our return shipping address will be provided with your Return Authorization.
Step 4 – Refund Processing
After your returned product has been received and inspected, approved refunds will be processed to your original payment method.
Refunds are typically issued within 72 hours after inspection. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the refund to appear.
1-Year Limited Warranty
Every new vSeeBox device purchased directly from GO Venture Co. includes a 1-Year Limited Warranty against manufacturer defects.
The warranty covers hardware defects under normal residential use.
If you experience a problem during the warranty period:
Complete our Customer Support Form.
Our technicians will troubleshoot the issue.
If necessary, we will have the unit returned for inspection.
We will repair or replace the device at our discretion if the issue is covered under warranty.
The warranty does not cover:
Physical damage
Water or liquid damage
Accidental damage
Unauthorized modifications or repairs
Damage caused by misuse or neglect
Accessories, batteries, HDMI cables, or packaging
Software, third-party applications, or service interruptions outside of GO Venture Co.'s control
After the Warranty Period
After the warranty expires, GO Venture Co. continues to offer repair services for a reasonable service fee.
Our technicians will evaluate your device and provide an estimate before any repairs are completed.
Third-Party Purchases
GO Venture Co. provides returns, refunds, and warranty service only for products purchased directly from www.goventureco.com.
If your device was purchased through another retailer, marketplace, reseller, or third-party seller, all warranty claims, returns, and refunds must be handled directly through the original seller.
GO Venture Co. cannot process warranty or refund requests for products purchased from unauthorized sellers.
Important Information
Refunds are issued only after the returned product has been received and inspected.
Customers are
Contact Us
GO Venture Co.
Website: www.goventureco.com
Customer Support: https://www.goventureco.com/customer-support
Phone: (407) 564-8841